[rt-users] upgrade from 4.0.10 to 4.2.12

charlycr74 at yahoo.com.ar charlycr74 at yahoo.com.ar
Mon Oct 26 18:51:47 EDT 2015

Hi Matt,
Thank you for your quick response.
Configuration was "Use default (yes)", I tried forcing it to Yes and still the same problem.
Thank you,Charly

     El Lunes, 26 de octubre, 2015 18:37:02, Matt Zagrabelny <mzagrabe at d.umn.edu> escribió:

 On Mon, Oct 26, 2015 at 5:24 PM, charlycr74 at yahoo.com.ar
<charlycr74 at yahoo.com.ar> wrote:
> Hello all,
> I finally upgraded my RT from 4.0.10 to 4.2.12 and I'm facing some problems
> now.
> 1. When inserting an article in a ticket now I get the HTML code on it, for
> example this:
> Dear customer,
> <br />The change you have requested is not possible.
> <br />Thank you.
> If I apply the same article in the 4.0.10 we don't have the HTML code on it.
> 2. When creating new tickets on the 4.0.10 we could apply different format
> to the text but not possible on the 4.2.12

In 4.2.12 you are not using a WYSIWYG editor. Try to change to using a
WYSIWYG editor in your settings->preferences.


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