[rt-users] XLS export balks

[Boris Epstein]

Hate to say it but perhaps it is something different as our XLS is
extension is version 0.08 which apparently is the right version.

So search goes on...

Boris.


On Wed, Sep 9, 2015 at 5:59 PM, Boris Epstein <borepstein at gmail.com> wrote:

> Perhaps this is related:
>
> https://rt.cpan.org/Public/Bug/Display.html?id=92168
>
> Boris.
>
> On Wed, Sep 9, 2015 at 5:52 PM, Boris Epstein <borepstein at gmail.com>
> wrote:
>
>> Hello listmates,
>>
>> I have an RT 4.2.0 installation using Postgresql as DB engine running on
>> a CentOS 6 server where every attempt to extract a search to XLS results in
>> a failure.
>>
>> The failure manifests itself in the following way. The user's browser
>> displays the following message:
>>
>> *An internal RT error has occurred. Your administrator can find more
>> details in RT's log files.*
>>
>> The Apache/HTTPD log displays the following:
>>
>> *[27915] [Wed Sep  9 21:20:27 2015] [error]: Undefined subroutine
>> &RT::SQL::PossibleCustomFields called at
>> /opt/rt4/local/plugins/RT-Extension-SearchResults-XLS/html/Search/Results.xls
>> line 80.*
>>
>> *Stack:*
>> *
>> [/opt/rt4/local/plugins/RT-Extension-SearchResults-XLS/html/Search/Results.xls:80]*
>> *  [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:680]*
>> *  [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:368]*
>> *  [/opt/rt4/share/html/autohandler:53]
>> (/opt/rt4/sbin/../lib/RT/Interface/Web/Handler.pm:211)*
>>
>> Here is what I think is the relevant excerpt
>> from /opt/rt4/local/plugins/RT-Extension-SearchResults-XLS/html/Search/Results.xls
>>
>> *...*
>> *my $col_entry = sub {*
>> *    my $col = shift;*
>> *    # in tsv output, "#" is often a comment character but we use it for
>> "id"*
>> *    delete $col->{title}*
>> *        if $col->{title} and $col->{title} =~ /^\s*#\s*$/;*
>> *    return {*
>> *        header => loc($col->{title} || $col->{attribute}),*
>> *        map    => $m->comp(*
>> *            "/Elements/ColumnMap",*
>> *            Name  => $col->{attribute},*
>> *            Attr  => 'value'*
>> *        ),*
>> *...*
>>
>> Line 80 is the line that says: my $col = shift;
>>
>> Has anyone encountered something like this? Any idea what this may be?
>>
>> Thanks.
>>
>> Boris.
>>
>
>
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