[rt-users] 'Started' not being set when ticket status changes from 'New' -> 'xxx'

[ktm at rice.edu]

Hi,

I am debugging a problem where the 'Started' Date is not being
set when the ticket status changes from 'new' to 'open' or 'resolved'.
I found the code for when the 'Started' date is set using 'SetStarted()'
that changes the status from 'new' to 'open', but not the code setting
the 'Started' field when the status changes. Can someone give me a
pointer or an idea about where to look?

Regards,
Ken