[rt-users] Output contents of Custom field via command line

[Matt Zagrabelny]

You could write your own script. It's not that bad.

Or perhaps try a dashboard, though those would email about the contents.
On Sep 23, 2015 11:58 PM, "Yourevilness" <slicer at onthenet.com.au> wrote:

> Hello,  RT 4.2.11 on Centos 6
>
> I'm trying to generate a list of all unresolved tickets via command line
> and
> output the contents of a custom field value to a log file.  I have another
> system checking this log file to verify the contents.
>
> Without going too far into the requirements.  Is there any way to do this?
>
> I've tried RT-Crontool (Via Mysql), RT CLI queries etc. I can find the
> tickets ID but cannot extract the correct information I am after.
>
>
> CLI - /opt/rt4/bin/rt list -i "status != 'resolved' AND (Queue =
> 'Operations')"
> #This gives me a list of the tickets.
> /opt/rt4/bin/rt show -t ticket 265550 -f 'CF.{A Number}'
> #This gives me the contents of the custom field called "A number"
>
> I cannot seem to combine them into one command.
>
> Likewise with rt-crontool... I can gather the necessary ticket ID's but
> cannot get any further information.
>
> I am aware of the REST interface and its ability to do what I am after, but
> I've not had much luck with it creating issues with the Mysql process.
>
>
>
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