[rt-users] Regarding incoming mails.

[bharath reddy]

Thanks Trev for the quick response, there was a problem with our mail
sending server which was the reason RT was not able to receive the mails.
We fixed it and now RT is able to receive the mails and generate the
tickets automatically. Thanks once again for the help.

Thanks,
Bharath.

On Tue, Sep 29, 2015 at 1:34 PM, Trev <trevor at onepost.net> wrote:

> Just to be clear here:
>
> *Broken*:   Fetchmail from your RT server, pulling email from an account
> on your email server (exchange or whatever)
>
> *Working*:  Sendmail from your RT server, pushing notifications from the
> RT server to your email recipients
>
> The error you post, looks like sendmail errors... not fetchmail...
>
> /var/log/fetchmail.log
>
> Also, the fetchmail configuration file could be useful. (please replace
> passwords and other identifiers in your copy paste)
>
> Thanks,
>
> Trev
>
> On Tue, Sep 29, 2015 at 1:10 PM, bharath reddy <vangoor.bharath at gmail.com>
> wrote:
>
>> Hi Trev,
>>
>> I can see following error in my logs :
>>
>> Sep 29 10:30:52 devrt sm-mta[9167]: t8TEUpif009167: ruleset=check_rcpt,
>> arg1=<devrt at cs.stonybrook.edu>, relay=mail-wi0-f179.google.com
>> [209.85.212.179], reject=550 5.7.1 <devrt at cs.stonybrook.edu>... Relaying
>> denied
>> Sep 29 10:30:52 devrt sm-mta[9167]: t8TEUpif009167: from=<
>> bvangoor at cs.stonybrook.edu>, size=2400, class=0, nrcpts=0, proto=ESMTP,
>> daemon=MTA, relay=mail-wi0-f179.google.com [209.85.212.179]
>>
>> and also this :
>>
>> Sep 29 12:33:05 devrt sm-mta[11503]: t8TGX4n2011503:
>> devrt.cs.stonybrook.edu [130.245.27.22] did not issue
>> MAIL/EXPN/VRFY/ETRN during connection to MTA
>> Sep 29 12:33:25 devrt sm-mta[11504]: t8TGXOHh011504:
>> devrt.cs.stonybrook.edu [130.245.27.22] did not issue
>> MAIL/EXPN/VRFY/ETRN during connection to MTA
>>
>> Thanks,
>> Bharath.
>>
>>
>> On Tue, Sep 29, 2015 at 1:03 PM, Trev <trevor at onepost.net> wrote:
>>
>>> Are you using fetchmail ?
>>> Error logs ?
>>>
>>> On Tue, Sep 29, 2015 at 12:58 PM, bharath reddy <
>>> vangoor.bharath at gmail.com> wrote:
>>>
>>>> Dear All,
>>>>
>>>> I've upgraded RT from 4.0.8 to 4.2.12 recently and found that I'm not
>>>> able to receive mails to the server but when I'm updating tickets from Web
>>>> then users are receiving the update mails. Basically my machine is not able
>>>> to receive mails but able to send mails. Any help or pointers to this issue
>>>> will be appreciated.
>>>>
>>>> Thanks,
>>>> Bharath.
>>>>
>>>
>>>
>>
>
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