[rt-users] User not getting the webpath in links

Luke Hopkins luke at openimp.com
Fri Apr 1 11:58:16 EDT 2016

Just to give the solution if people need it.  I went into the user's 
settings -> saved searches recreated the entire search and now it works.

On 29/03/2016 19:58, Joop wrote:
> On 29-3-2016 18:00, Luke Hopkins wrote:
>> Has anyone encountered this issue before?  Am I not providing enough
>> information to make the issue clear?
>> On 24/03/2016 17:25, Luke Hopkins wrote:
>>> I recently upgraded my database from 4.0.4 to 4.4.0.  Everything works
>>> fine except for one user who doesn't get the right links. Whenever the
>>> user clicks on a queue all tickets have the format:
>>> '  <b><a href="/Ticket/Display.html?id=__id__">__id__</a></b>/TITLE:#',
>>> while every other user has the correct format of:
>>> '<b><a
>>> href="__WebPath__/Ticket/Display.html?id=__id__">__id__</a></b>/TITLE:#',
>>> This cause the user to get a 503 whenever they click a link because the
>>> WebPath is missing.
>>> I can change the format but it always reverts back when I leave the
>>> query.  How do I get this to get the correct format each time.
> I think I have seen this before on the list. Think has something todo
> with a search that is in the attributes table and thus part of the users
> profile.
> There is a rt-attributes-viewer command that will show you the decoded
> content. Find all the records of that user and run the searches through
> this tool to see which one it is. There is also an editor tool.
> Regards,
> Joop
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