[rt-users] Onetime CC are giving an internal error
cwieks at mcls.org
Fri Apr 8 15:06:35 EDT 2016
We are seeing something very similar for every correspondence after upgrading to 4.4. The call to load the Scrips and Recipients box when updating a ticket contains the entire content of the message in the string, which is often leading to this 414 error. We never ran into this issue in 4.2.
> We are running rt-4.4.0 and just noticed that selecting a One-time Cc
> gives an internal error in the Scrips and Recipients block.
> The error is:
>  [Thu Apr 7 12:37:48 2016] [warning]: Use of uninitialized value in split at /opt/rt4/share/html/Helpers/PreviewScrips line 81. (/opt/rt4/share/html/Helpers/PreviewScrips:81)
>  [Thu Apr 7 12:37:48 2016] [error]: Operation "eq": no method found,
> left argument has no overloaded magic,
> right argument in overloaded package Email::Address at /opt/rt4/share/html/Helpers/PreviewScrips line 115.
> [/opt/rt4/share/html/autohandler:53] (/opt/rt4/sbin/../lib/RT/Interface/Web/Handler.pm:208)
> Anyone else seen that?
> We are running rt with a couple of extensions but none of them should be
> touching something in that part of the code.
> Something related to this, namely PreviewScrips. If you reply/comment to
> a large message body then apache will log a 414 and there will be no
> text in the Scrips and Recipients block.
> Looking at the apache logs shows a very large GET request which looks
> like an URL encoded block of text which is 8000 chars.
> Shouldn't PreviewScrips use POST instead of GET because of the possible
> large amount of text?
MeL Systems Specialist
Midwest Collaborative for Library Services (MCLS)
Phone: 800-530-9019 ext. 148
CwiekS at mcls.org<mailto:CwiekS at mcls.org>
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