[rt-users] Onetime CC are giving an internal error

Sean Cwiek cwieks at mcls.org
Fri Apr 8 15:06:35 EDT 2016

We are seeing something very similar for every correspondence after upgrading to 4.4.  The call to load the Scrips and Recipients box when updating a ticket contains the entire content of the message in the string, which is often leading to this 414 error.  We never ran into this issue in 4.2.

> We are running rt-4.4.0 and just noticed that selecting a One-time Cc
> gives an internal error in the Scrips and Recipients block.
> The error is:
 > [9625] [Thu Apr  7 12:37:48 2016] [warning]: Use of uninitialized value in split at /opt/rt4/share/html/Helpers/PreviewScrips line 81. (/opt/rt4/share/html/Helpers/PreviewScrips:81)
> [9625] [Thu Apr  7 12:37:48 2016] [error]: Operation "eq": no method found,
>         left argument has no overloaded magic,
>         right argument in overloaded package Email::Address at /opt/rt4/share/html/Helpers/PreviewScrips line 115.
 > Stack:
>   [/opt/rt4/share/html/Helpers/PreviewScrips:115]
>   [/opt/rt4/share/html/Helpers/autohandler:51]
>   [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:696]
>   [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:375]
>   [/opt/rt4/share/html/autohandler:53] (/opt/rt4/sbin/../lib/RT/Interface/Web/Handler.pm:208)
 > Anyone else seen that?
 > We are running rt with a couple of extensions but none of them should be
> touching something in that part of the code.
 > Something related to this, namely PreviewScrips. If you reply/comment to
> a large message body then apache will log a 414 and there will be no
> text in the Scrips and Recipients block.
> Looking at the apache logs shows a very large GET request which looks
> like an URL encoded block of text which is 8000 chars.
> Shouldn't PreviewScrips use POST instead of GET because of the possible
> large amount of text?
 > Regards,
 > Joop


Sean Cwiek
MeL Systems Specialist
Midwest Collaborative for Library Services (MCLS)
Phone: 800-530-9019 ext. 148
Phone: 517-492-3848
CwiekS at mcls.org<mailto:CwiekS at mcls.org>

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