[rt-users] Onetime CC are giving an internal error

Joop jvdwege at xs4all.nl
Fri Apr 8 15:47:05 EDT 2016


On 8-4-2016 21:06, Sean Cwiek wrote:
>
> We are seeing something very similar for every correspondence after
> upgrading to 4.4.  The call to load the Scrips and Recipients box when
> updating a ticket contains the entire content of the message in the
> string, which is often leading to this 414 error.  We never ran into
> this issue in 4.2.
>
>  
>
> > We are running rt-4.4.0 and just noticed that selecting a One-time Cc
>
> > gives an internal error in the Scrips and Recipients block.
>
> > The error is:
>
> >
>
>  > [9625] [Thu Apr  7 12:37:48 2016] [warning]: Use of uninitialized
> value in split at /opt/rt4/share/html/Helpers/PreviewScrips line 81.
> (/opt/rt4/share/html/Helpers/PreviewScrips:81)
>
> > [9625] [Thu Apr  7 12:37:48 2016] [error]: Operation "eq": no method
> found,
>
> >         left argument has no overloaded magic,
>
> >         right argument in overloaded package Email::Address at
> /opt/rt4/share/html/Helpers/PreviewScrips line 115.
>
> >
>
>  > Stack:
>
> >   [/opt/rt4/share/html/Helpers/PreviewScrips:115]
>
> >   [/opt/rt4/share/html/Helpers/autohandler:51]
>
> >   [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:696]
>
> >   [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:375]
>
> >   [/opt/rt4/share/html/autohandler:53]
> (/opt/rt4/sbin/../lib/RT/Interface/Web/Handler.pm:208)
>
> >
>
>  > Anyone else seen that?
>
> >
>
>  > We are running rt with a couple of extensions but none of them
> should be
>
> > touching something in that part of the code.
>
> >
>
>  > Something related to this, namely PreviewScrips. If you
> reply/comment to
>
> > a large message body then apache will log a 414 and there will be no
>
> > text in the Scrips and Recipients block.
>
> > Looking at the apache logs shows a very large GET request which looks
>
> > like an URL encoded block of text which is 8000 chars.
>
> > Shouldn't PreviewScrips use POST instead of GET because of the possible
>
> > large amount of text?
>
> >
>
>  > Regards,
>
>

I might have some spare time this weekend and if so will be looking into
it to see what changed between 4.2 and 4.4. Some help from BP is very
welcome too :-)
I might open a bug report just to make it know to more people.

Thanks for letting me know I'm not alone,

Joop

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