[rt-users] Custom Field Search??

[Mike Diehl]

I think the original poster has a similar question to one I've been pondering.

In my case, I have a custom field in the tickets that stores SLA information.  
I would like to be able to query my tickets to see which tickets have a 
particular SLA setting and are older than a certain age.

Can this be done in the query-by-example web interface?

I hope I haven't hijacked your question.  Please forgive me if I have.




On Tuesday, April 12, 2016 01:59:17 PM Matt Zagrabelny wrote:
> On Tue, Apr 12, 2016 at 1:44 PM, Jesse Maseto
> 
> <jesse at bywatersolutions.com> wrote:
> > Hello Matt,
> > 
> > Sorry I should have added more content of what I was actually doing.
> > 
> > So I wanted to create a custom field that applies to a users group that
> > their a member of.
> 
> Are you trying to duplicate data that is already in RT, then?
> 
> Group membership is already stored in the database.
> 
>  Once I’ve created this custom field I would like to be
> 
> > able to search for this. Here is a screen shot of where I’m adding this
> > field.
> 
> Sure.
> 
> > I know that if I created this custom field and set to to apply for
> > tickets,
> > I’m able to search using the standard RT search but can’t find a way to
> > search the groups.
> 
> Generally if you want to see what is in a group, you'd go to the Group
> and click the Members link.
> 
> If you want to see what groups a user is in, you'd go to that user and
> click memberships.
> 
> -m
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