[rt-users] Custom Field Search??
mdiehlenator at gmail.com
Tue Apr 12 15:08:33 EDT 2016
I think the original poster has a similar question to one I've been pondering.
In my case, I have a custom field in the tickets that stores SLA information.
I would like to be able to query my tickets to see which tickets have a
particular SLA setting and are older than a certain age.
Can this be done in the query-by-example web interface?
I hope I haven't hijacked your question. Please forgive me if I have.
On Tuesday, April 12, 2016 01:59:17 PM Matt Zagrabelny wrote:
> On Tue, Apr 12, 2016 at 1:44 PM, Jesse Maseto
> <jesse at bywatersolutions.com> wrote:
> > Hello Matt,
> > Sorry I should have added more content of what I was actually doing.
> > So I wanted to create a custom field that applies to a users group that
> > their a member of.
> Are you trying to duplicate data that is already in RT, then?
> Group membership is already stored in the database.
> Once I’ve created this custom field I would like to be
> > able to search for this. Here is a screen shot of where I’m adding this
> > field.
> > I know that if I created this custom field and set to to apply for
> > tickets,
> > I’m able to search using the standard RT search but can’t find a way to
> > search the groups.
> Generally if you want to see what is in a group, you'd go to the Group
> and click the Members link.
> If you want to see what groups a user is in, you'd go to that user and
> click memberships.
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