[rt-users] Possible Ownergroup + session issue

Woody - Wild Thing Safaris woody at wildthingsafaris.com
Wed Apr 20 07:12:13 EDT 2016

HI Devs,

This unfortunately is a bit of a poor bug report as i couldn't find any 
info in any logs to send, so apologies from the start!

I changed a search from having

( Owner = 'fred' OR Owner = 'anna' )


( OwnerGroup = 'Bookings' OR OwnerGroup = 'Payments' )

this caused the dashboard to hang, and server fault, but with nothing in 
either apache logs or rt_log

once the broken dashboard had been visited, all other pages failed with 
serverfault until i delete cookies, and log in again, then all is ok 
until i visit either the broken search, or the dashboard.

On removing the two "OwnerGroup" lines, all is well again, though i had 
also cleared the session db table during my attempts to find the issue.

sorry again for not having much more to go on. I'm happy to try some 
more testing if you think it's worth looking into.




Richard Wood (Woody)
Managing Director
Wild Thing Safaris Ltd.

UK: 2B Habbo St, Greenwich, London
Dar es Salaam: 5 Ethan St, Mbezi beach
Arusha: 3 Ebeneezer Rd, Njiro
PO BOX 34514 DSM
Office: +255 (0) 222 617 166
Office Mobile: +255 (0) 773 503 502
Direct: +255 742 373 327
Skype: woody1tz

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