[rt-users] Centos 7 - Forbidden, You don't have, permission to access /rt4 on this server

[Yanni]

Thanks Martin

I thought I had to point "DocumentRoot" to where the RT login page is.

I tried to install "mod_fastcgi" as you suggested but is not available 
with yum.

--------------------------------------------------------------
[root at jimmy opt]# yum -y install mod_fastcgi
Loaded plugins: fastestmirror
Loading mirror speeds from cached hostfile
  * base: mirror.vorboss.net
  * epel: mirror.1000mbps.com
  * extras: mirror.vorboss.net
  * rpmforge: miroir.univ-paris13.fr
  * updates: centos.serverspace.co.uk
No package mod_fastcgi available
-------------------------------------------------------------

I also installed "rpmforge-release-0.5.3-1.el7.rf.x86_64.rpm" and tried 
to install it that way:
"yum --enablerepo=rpmforge install mod_fastcgi " but it's still not 
available. There is a website called: www.fastcgi.com but I think is not 
being maintained anymore. I also found out that with Apache 2.4, the 
official module to use is "mod_proxy_fcgi". It looks like with Centos7 I 
have 2 options. Either use Apache with "mod_fcgid" or go with nginx.

I went with "mod_fcgid" and installed it with yum. I've got 
"mod_fcgid-2.3.9-4.el7.x86_64".

Then:

1. I renamed the /opt/rt4 directory and re-run "make-install" so I can 
get back all the default file permissions of rt4 directory, as Todd 
suggested.
2. re-run "make initialize-database" with no errors.
3. Copied the "mod_fcgid" section from "bestpractical.com" to my 
"httpd.conf" and restarted "httpd".
4. Made the changes described in "Running RT at rt rather than /" section.
5. Restarted "httpd" and tried to access the RT login page 
(https://jimmy.ad.biosci.ac.uk/rt4:8000) but I get:

--------------------------------
   Internal Server Error
   The server encountered an internal error or misconfiguration and was 
unable to complete your request.
   Please contact the server administrator at root at localhost to inform 
them of the time this error occurred, and the actions you performed
   just before this error.
   More information about this error may be available in the server 
error log.
--------------------------------

6. I had a look at the "error.log" file and I can see the following:
---------------------------------------------------------------------------------
RT couldn't load RT config file /opt/rt4/etc/RT_Config.pm as:
     user: apache
     group: apache

The file is owned by user root and group www.

This usually means that the user/group your webserver is running
as cannot read the file.  Be careful not to make the permissions
on this file too liberal, because it contains database passwords.
You may need to put the webserver user in the appropriate group
(www) or change permissions be able to run succesfully.

Can't locate RT_Config.pm in @INC (@INC contains: /opt/rt4/local/etc 
/opt/rt4/etc /opt/rt4/sbin/../local/lib /opt/rt4/sbin/../lib 
/usr/local/lib64/perl5 /usr/local/share/perl5 
/usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl 
/usr/lib64/perl5 /usr/share/perl5 .) at 
/opt/rt4/sbin/../lib/RT/Config.pm line 1238.
---------------------------------------------------------------------------------
As the error message says "apache" can not read RT_Config.pm so I added 
"apache" to the "www" group like this:
usermod -a -G www apache

7. Restart "httpd" and tried to visit the login page 
(https://jimmy.ad.biosci.ac.uk/rt4:8000). I get the same Internal Server 
error.

Below are my full "httpd.conf" and "RT_SiteConfig.pm" files. When you 
have time could you please have a look, I believe I've got the correct
"ScriptAlias" and "Location" now.

httpd.conf: http://pastebin.com/NMtxapR5
RT_SiteConfig.pm: http://pastebin.com/ekQEzdcw

Many thanks