[rt-users] Centos 7 - Forbidden, You don't have, permission to access /rt4 on this server

[Martin Wheldon]

Hi,

The thing that stands out is that you seem to be trying to access the 
site using https on port 8000,
however you haven't configured apache for https.

Could you also post the ./configure that you used with rt to the list 
too please.


Best Regards

Martin

On 2016-04-26 09:40, Yanni wrote:
> Thanks Martin
> 
> I thought I had to point "DocumentRoot" to where the RT login page is.
> 
> I tried to install "mod_fastcgi" as you suggested but is not available 
> with yum.
> 
> --------------------------------------------------------------
> [root at jimmy opt]# yum -y install mod_fastcgi
> Loaded plugins: fastestmirror
> Loading mirror speeds from cached hostfile
>  * base: mirror.vorboss.net
>  * epel: mirror.1000mbps.com
>  * extras: mirror.vorboss.net
>  * rpmforge: miroir.univ-paris13.fr
>  * updates: centos.serverspace.co.uk
> No package mod_fastcgi available
> -------------------------------------------------------------
> 
> I also installed "rpmforge-release-0.5.3-1.el7.rf.x86_64.rpm" and
> tried to install it that way:
> "yum --enablerepo=rpmforge install mod_fastcgi " but it's still not
> available. There is a website called: www.fastcgi.com but I think is
> not being maintained anymore. I also found out that with Apache 2.4,
> the official module to use is "mod_proxy_fcgi". It looks like with
> Centos7 I have 2 options. Either use Apache with "mod_fcgid" or go
> with nginx.
> 
> I went with "mod_fcgid" and installed it with yum. I've got
> "mod_fcgid-2.3.9-4.el7.x86_64".
> 
> Then:
> 
> 1. I renamed the /opt/rt4 directory and re-run "make-install" so I can
> get back all the default file permissions of rt4 directory, as Todd
> suggested.
> 2. re-run "make initialize-database" with no errors.
> 3. Copied the "mod_fcgid" section from "bestpractical.com" to my
> "httpd.conf" and restarted "httpd".
> 4. Made the changes described in "Running RT at rt rather than /" 
> section.
> 5. Restarted "httpd" and tried to access the RT login page
> (https://jimmy.ad.biosci.ac.uk/rt4:8000) but I get:
> 
> --------------------------------
>   Internal Server Error
>   The server encountered an internal error or misconfiguration and was
> unable to complete your request.
>   Please contact the server administrator at root at localhost to inform
> them of the time this error occurred, and the actions you performed
>   just before this error.
>   More information about this error may be available in the server 
> error log.
> --------------------------------
> 
> 6. I had a look at the "error.log" file and I can see the following:
> ---------------------------------------------------------------------------------
> RT couldn't load RT config file /opt/rt4/etc/RT_Config.pm as:
>     user: apache
>     group: apache
> 
> The file is owned by user root and group www.
> 
> This usually means that the user/group your webserver is running
> as cannot read the file.  Be careful not to make the permissions
> on this file too liberal, because it contains database passwords.
> You may need to put the webserver user in the appropriate group
> (www) or change permissions be able to run succesfully.
> 
> Can't locate RT_Config.pm in @INC (@INC contains: /opt/rt4/local/etc
> /opt/rt4/etc /opt/rt4/sbin/../local/lib /opt/rt4/sbin/../lib
> /usr/local/lib64/perl5 /usr/local/share/perl5
> /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl
> /usr/lib64/perl5 /usr/share/perl5 .) at
> /opt/rt4/sbin/../lib/RT/Config.pm line 1238.
> ---------------------------------------------------------------------------------
> As the error message says "apache" can not read RT_Config.pm so I
> added "apache" to the "www" group like this:
> usermod -a -G www apache
> 
> 7. Restart "httpd" and tried to visit the login page
> (https://jimmy.ad.biosci.ac.uk/rt4:8000). I get the same Internal
> Server error.
> 
> Below are my full "httpd.conf" and "RT_SiteConfig.pm" files. When you
> have time could you please have a look, I believe I've got the correct
> "ScriptAlias" and "Location" now.
> 
> httpd.conf: http://pastebin.com/NMtxapR5
> RT_SiteConfig.pm: http://pastebin.com/ekQEzdcw
> 
> Many thanks
> ---------
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