[rt-users] Centos 7 - Forbidden, You don't have, permission to access /rt4 on this server

[Rachel]

Hi Yanni,
In order to even see mod_fastcgi, you'll need to `yum install epel-release.noarch`.  Then, when you yum search for `fcgid` you should see the package `mod_fcgid.x86_64`, or something close to it, since you are using CentOS 7.

Thank you,
Rachel Kelly
Best Practical


> On Apr 26, 2016, at 4:14 AM, Martin Wheldon <martin.wheldon at greenhills-it.co.uk> wrote:
> 
> Hi,
> 
> The thing that stands out is that you seem to be trying to access the site using https on port 8000,
> however you haven't configured apache for https.
> 
> Could you also post the ./configure that you used with rt to the list too please.
> 
> 
> Best Regards
> 
> Martin
> 
> On 2016-04-26 09:40, Yanni wrote:
>> Thanks Martin
>> I thought I had to point "DocumentRoot" to where the RT login page is.
>> I tried to install "mod_fastcgi" as you suggested but is not available with yum.
>> --------------------------------------------------------------
>> [root at jimmy opt]# yum -y install mod_fastcgi
>> Loaded plugins: fastestmirror
>> Loading mirror speeds from cached hostfile
>> * base: mirror.vorboss.net
>> * epel: mirror.1000mbps.com
>> * extras: mirror.vorboss.net
>> * rpmforge: miroir.univ-paris13.fr
>> * updates: centos.serverspace.co.uk
>> No package mod_fastcgi available
>> -------------------------------------------------------------
>> I also installed "rpmforge-release-0.5.3-1.el7.rf.x86_64.rpm" and
>> tried to install it that way:
>> "yum --enablerepo=rpmforge install mod_fastcgi " but it's still not
>> available. There is a website called: www.fastcgi.com but I think is
>> not being maintained anymore. I also found out that with Apache 2.4,
>> the official module to use is "mod_proxy_fcgi". It looks like with
>> Centos7 I have 2 options. Either use Apache with "mod_fcgid" or go
>> with nginx.
>> I went with "mod_fcgid" and installed it with yum. I've got
>> "mod_fcgid-2.3.9-4.el7.x86_64".
>> Then:
>> 1. I renamed the /opt/rt4 directory and re-run "make-install" so I can
>> get back all the default file permissions of rt4 directory, as Todd
>> suggested.
>> 2. re-run "make initialize-database" with no errors.
>> 3. Copied the "mod_fcgid" section from "bestpractical.com" to my
>> "httpd.conf" and restarted "httpd".
>> 4. Made the changes described in "Running RT at rt rather than /" section.
>> 5. Restarted "httpd" and tried to access the RT login page
>> (https://jimmy.ad.biosci.ac.uk/rt4:8000) but I get:
>> --------------------------------
>>  Internal Server Error
>>  The server encountered an internal error or misconfiguration and was
>> unable to complete your request.
>>  Please contact the server administrator at root at localhost to inform
>> them of the time this error occurred, and the actions you performed
>>  just before this error.
>>  More information about this error may be available in the server error log.
>> --------------------------------
>> 6. I had a look at the "error.log" file and I can see the following:
>> ---------------------------------------------------------------------------------
>> RT couldn't load RT config file /opt/rt4/etc/RT_Config.pm as:
>>    user: apache
>>    group: apache
>> The file is owned by user root and group www.
>> This usually means that the user/group your webserver is running
>> as cannot read the file.  Be careful not to make the permissions
>> on this file too liberal, because it contains database passwords.
>> You may need to put the webserver user in the appropriate group
>> (www) or change permissions be able to run succesfully.
>> Can't locate RT_Config.pm in @INC (@INC contains: /opt/rt4/local/etc
>> /opt/rt4/etc /opt/rt4/sbin/../local/lib /opt/rt4/sbin/../lib
>> /usr/local/lib64/perl5 /usr/local/share/perl5
>> /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl
>> /usr/lib64/perl5 /usr/share/perl5 .) at
>> /opt/rt4/sbin/../lib/RT/Config.pm line 1238.
>> ---------------------------------------------------------------------------------
>> As the error message says "apache" can not read RT_Config.pm so I
>> added "apache" to the "www" group like this:
>> usermod -a -G www apache
>> 7. Restart "httpd" and tried to visit the login page
>> (https://jimmy.ad.biosci.ac.uk/rt4:8000). I get the same Internal
>> Server error.
>> Below are my full "httpd.conf" and "RT_SiteConfig.pm" files. When you
>> have time could you please have a look, I believe I've got the correct
>> "ScriptAlias" and "Location" now.
>> httpd.conf: http://pastebin.com/NMtxapR5
>> RT_SiteConfig.pm: http://pastebin.com/ekQEzdcw
>> Many thanks
>> ---------
>> RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
>> * Washington DC - May 23 & 24, 2016
> ---------
> RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
> * Washington DC - May 23 & 24, 2016

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