[rt-users] (no subject)

[Jim Brandt]

First two things to check:

1) Is Apache using the same perl you're using in your shell? Servers can 
often end up with multiple perl installs.

2) Check permissions and make sure Apache can read the Scope::Upper 
files. Sometimes modules installed with a particular user, like root, 
can have permissions set incorrectly so other users/processes can't use 
them.

On 4/26/16 6:18 PM, Andrea Caputto wrote:
> Apache versión is 2.4 , Apache + mod perl
>
> I am upgrading from 4.2.1 to 4.4
> El El mar, 26 de abr. de 2016 a las 16:02, Thiago Cristino dos Santos
> <thiago.cristino at gmail.com <mailto:thiago.cristino at gmail.com>> escribió:
>
>     Hi,
>     Andrea, please tell more about your environment :
>     What's your Apache version ?
>     RT was running over Apache + mod_perl, apache + fastcgi or apache +
>     fastcgi + suexec?
>
>
>
>
>     2016-04-26 15:40 GMT-03:00 Andrea Caputto <androponia at gmail.com
>     <mailto:androponia at gmail.com>>:
>
>         Hi, i was doing the upgrade, and everything was right, but now
>         when i try to start apache :
>
>         Logs begin at mar 2016-04-26 12:22:54 UYT, end at mar 2016-04-26
>         13:30:01 UYT. --
>         abr 26 13:29:36 rt. <http://rt.sonda.com.uy/>..... httpd[7736]:
>         AH00526: Syntax error on line 25 of /etc/httpd/conf.d/rt.conf:
>         abr 26 13:29:36 rt. <http://rt.sonda.com.uy/>.....httpd[7736]:
>         *Can't locate Scope/Upper.pm in @INC (@INC contains:
>         /opt/rt4/sbin/../local/li*
>         abr 26 13:29:36 rt. <http://rt.sonda.com.uy/>....... systemd[1]:
>         httpd.service: main process exited, code=exited, status=1/FAILURE
>         abr 26 13:29:36 rt.. <http://rt.sonda.com.uy/>... kill[7739]:
>         kill: cannot find process ""
>         abr 26 13:29:36 rt.. <http://rt.sonda.com.uy/>..... systemd[1]:
>         httpd.service: control process exited, code=exited status=1
>         abr 26 13:29:36 rt. <http://rt.sonda.com.uy/>.... systemd[1]:
>         Failed to start The Apache HTTP Server.
>
>
>         [root at rt sbin]# perl -MCPAN -e 'install Scope::Upper'
>         Reading '/root/.local/share/.cpan/Metadata'
>            Database was generated on Tue, 26 Apr 2016 16:17:02 GMT
>         Scope::Upper is up to date (0.28).
>
>
>         and testdeps seems ok.
>         --
>         Andrea Caputto
>
>         ---------
>         RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
>         * Washington DC - May 23 & 24, 2016
>
>
> --
> Andrea Caputto
>
>
> ---------
> RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
> * Washington DC - May 23 & 24, 2016
>