[rt-users] Request Tracker - Create Ticket via Email

Nicholas Adams nick.adams815 at gmail.com
Tue Aug 2 12:06:33 EDT 2016

Hi Asif, 

Start here: 

https://docs.bestpractical.com/rt/4.2.12/rt-mailgate.html <https://docs.bestpractical.com/rt/4.2.12/rt-mailgate.html>

Here’s an example of how to set up Fetchmail to poll for mail. 

set daemon 30
set invisible
set no bouncemail
set no syslog
set logfile /var/log/fetchmail
poll imap.gmail.com
proto IMAP service 993 user emailaddress at gmail.com pass userpassword
folder Inbox ssl
mda "/opt/rt4/bin/rt-mailgate --url https://your.url/ --queue ‘your-queue’  --action correspond”

This is the way I do it, but you can also land the email directly on the server you are using. I’ve found that using external mail server ends with less spam blocks, etc. 

> On Aug 2, 2016, at 10:40 AM, asif <asif at techaccess.com> wrote:
> hi, Can someone help on this please. 
> --
> View this message in context: http://requesttracker.8502.n7.nabble.com/Request-Tracker-Create-Ticket-via-Email-tp62256p62260.html
> Sent from the Request Tracker - User mailing list archive at Nabble.com.
> ---------
> RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
> * Los Angeles - September, 2016

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