[rt-users] Stuck in Login page

Hugo Escobar hescobar at afslc.com
Tue Aug 2 13:57:48 EDT 2016


Hi,

We are in the process of upgrading rt to 4.4.1

I'm having a problem with my local instance. I cannot go beyond the login
page. Note the following lines in the apache logs. The first two lines (in
blue) appear when it works ok

<local ip> - - [02/Aug/2016:13:39:45 -0400] "POST /NoAuth/Login.html
HTTP/1.1" 302 -
<local ip> - - [02/Aug/2016:13:39:45 -0400] "GET / HTTP/1.1" 200 6979
<local ip> - - [02/Aug/2016:13:39:45 -0400] "GET
/NoAuth/Login.html?next=f7662257268ca40cca1dc91310117c47 HTTP/1.1" 200 6993
<local ip> - - [02/Aug/2016:13:39:45 -0400] "GET
/NoAuth/Login.html?next=982ee72957d160bd2a07b3a938d2fa79 HTTP/1.1" 200 6993
              (...)


It looks like it's not an authentication problem (from rt logs):
[3778] [Tue Aug  2 17:39:45 2016] [info]: Successful login for root from
<local ip> (/path/to/rt-4.4.1/sbin/../lib/RT/Interface/Web.pm:831)

I've done all those basic debugging procedures like erasing browser
cookies, restarting apache erasing the mason cache, etc and nothing seems
to work. Google searches haven't given me anything useful either

Any help will be highly appreciated

-- 
Regards,

Hugo Escobar

<http://www.associationfinancialservices.com/>

4770 Biscayne Blvd, Ste 700
Miami, FL 33137

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support: 305.921.4620
email: hescobar at afslc.com

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