[rt-users] RT adding words on the beginning of the emails

Alex Vandiver alex at chmrr.net
Fri Aug 5 01:10:53 EDT 2016

On Thu, 4 Aug 2016 14:26:58 +0000
Renos Nikolaou <rnikolaou at odysseyconsultants.com> wrote:
> We are using RT 4.4.1 and we would like to know why our RT adding the
> word 'Capture' (When we forward screenshot from Snipping Tool to
> outlook and then to open a ticket) and some other word like our
> organization name on the beginning of each emails ?
> Is there any way to disable this option ?

This is not an "option" from RT, merely a property of RT's HTML
rendering of the mail that Snipping Tool creates.  If you click the
"Download (untitled)" link on the right edge, you can view the HTML
that is being generated, which may make clear where the "Capture" word
is coming from.
 - Alex

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