[rt-users] RT adding words on the beginning of the emails

Thu Aug 4 10:26:58 EDT 2016

Hello all,

We are using RT 4.4.1 and we would like to know why our RT adding the word 'Capture' (When we forward screenshot from Snipping Tool to outlook and then to open a ticket) and some other word like our organization name on the beginning of each emails ?
We think we first noticed it after the last major upgrade from 4.2.0 to 4.4.0.

Is there any way to disable this option ?

[cid:image001.png at 01D1EE75.66E6EF90]

Thank you,

[cid:imagef1a031.PNG at 828cd80d.4f866522] [cid:imagea2e842.PNG at 8c75466e.4da3e032]
Renos Nikolaou
Escalation Engineer

[cid:image0ec095.PNG at 95640ab2.44bb0f7b]
rnikolaou at odysseyconsultants.com<mailto:rnikolaou at odysseyconsultants.com>

[cid:image75bc47.PNG at 3361e0a6.46aca377]
 Extension: # 153

[cid:imageef572e.PNG at 4bc35775.488a031d]
1, Lefkos Anastasiades Street, 3rd Floor, 2012 Strovolos, Nicosia Tel.: +357 22463600

[cid:imagec4d35f.PNG at a5c822d8.499c6e35]<http://www.odysseyc.com/cloudservices/SIEM/>

This e-mail contains proprietary information some or all of which may be legally privileged. It is for the intended recipient only. If an addressing or transmission error has misdirected this e-mail, please notify the author by replying to this e-mail. If you are not the intended recipient you must not use, disclose, distribute, copy, print or rely on this e-mail. The content of this email may contain private views and opinions, which do not constitute formal disclosure or commitment unless specifically stated.

[cid:image6a1862.PNG at 9a982980.4fae1171]<http://www.odysseyc.com>        [cid:image9e3bec.PNG at bfea5c5e.4a9eb15b] <https://www.facebook.com/OdysseyCyberSecuriy>  [cid:image44008f.PNG at d7e70623.41a847c2] <https://twitter.com/Odysseycybersec>   [cid:image1907b9.PNG at dd4d97be.4a957184] <http://www.linkedin.com/company/odyssey-consultants>
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