[rt-users] RT-4.4.1 bulk update error

[Rob Sterenborg]

Hi Shawn,

For me the patch works perfectly:

    Ticket 51791: Merge Successful
    Ticket 51791: Merge Successful
    Ticket 51791: Merge Successful
    Ticket 51791: Merge Successful
    Ticket 51791: Merge Successful
    Ticket 51791: Merge Successful
    Ticket 51791: Merge Successful
    Ticket 51791: Merge Successful
    Ticket 51791: Merge Successful
    Ticket 51791: Merge Successful

(However, it's maybe more interesting to see which tickets are merged into what ticket, but I'll settle for this since it works and it's out of the scope for this issue. :-) )

Thanks for the quick fix!


--
Rob





-----Original Message-----
From: Shawn M Moore [mailto:shawn at bestpractical.com] 
Sent: Friday, 5 August 2016 20:14
To: Rob Sterenborg <r.sterenborg at netmatch.nl>
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] RT-4.4.1 bulk update error


> On Aug 3, 2016, at 06:33, Rob Sterenborg <r.sterenborg at netmatch.nl> wrote:
> 
> Hi,

Hi Rob,

> We've recently upgraded from RT-4.2.12 to RT-4.4.1.
> Right now we get an error when merging tickets into one by bulk update.
> […]
> I'm not an RT nor a Perl wizard, and to me the error doesn't make much sense.
> Can someone please help me diagnose this problem?

Thanks for your report. I've confirmed this specific failure mode was indeed absent in RT 4.2.12, and present in RT 4.4.0 and RT 4.4.1, and created a ticket in our bug tracker on your behalf: https://issues.bestpractical.com/Ticket/Display.html?id=32237
	
Can you try the following patch and report back on whether it works for you? It did fix the issue for me, but I was replicating the issue in a small test environment. If all goes well the fix will be included in RT 4.4.2.

https://github.com/bestpractical/rt/commit/a99b566793518b051577d685432115140bec85d0.diff

https://github.com/bestpractical/rt/commit/a99b566793518b051577d685432115140bec85d0

> --
> Rob

Thanks!
Shawn