[rt-users] Outgoing HTML mail

[Jim Brandt]

Are you sending from RT with your message reply preference set to 
non-WYSIWYG (plain text)? If the content is text/plain, I think it's 
getting wrapped in pre tags. If you compose in the rich text editor, it 
should get set as text/html and come through and be interpreted as HTML.

On 8/10/16 9:34 AM, raymond.teunissen at kpn.com wrote:
> Hi,
>
>
>
> I’m currently trying to get my outgoing mail from RT 4.2.12 into html
> format. This is my template:
>
>
>
> *From: My dept name <abuse at mydept.tld>*
>
> *RT-Attach-Message: yes*
>
> *Content-Type: text/html*
>
> * *
>
> *<p style="font-size:10px; font-family: Verdana, Geneva,
> sans-serif;">                                                   *
>
> *
> {$Transaction->Content(Type => 'text/html')}*
>
> *<br /><br />*
>
> *  Met vriendelijke groet,<br /><br />*
>
> *  **Raymond<br />*
>
> *  <strong>My Dept</strong><br />*
>
> *<img src="imgurl"/>  *
>
> *  <br /><br />*
>
> *</p>*
>
>
>
> Now the signature works, and is shown correctly, but the text I’m
> sending out through RT gets wrapped around these tags:
>
>
>
> <pre style="white-space: pre-wrap; font-family: monospace;">My ticket
> content</pre>
>
>
>
> This means that my signature is in the correct markup, but the main text
> of the outgoing mail isn’t. Is there any way I can fix this?
>
>
>
> Kind regards,
>
> Raymond Teunissen
>
> KPN
>
>
>
> ---------
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> * Los Angeles - September, 2016
>