[rt-users] Outgoing HTML mail

raymond.teunissen at kpn.com raymond.teunissen at kpn.com
Wed Aug 10 09:34:11 EDT 2016


Hi,

I'm currently trying to get my outgoing mail from RT 4.2.12 into html format. This is my template:

From: My dept name <abuse at mydept.tld>
RT-Attach-Message: yes
Content-Type: text/html

<p style="font-size:10px; font-family: Verdana, Geneva, sans-serif;">
                                                                       {$Transaction->Content(Type => 'text/html')}
<br /><br />
  Met vriendelijke groet,<br /><br />
  Raymond<br />
  <strong>My Dept</strong><br />
<img src="imgurl"/>
  <br /><br />
</p>

Now the signature works, and is shown correctly, but the text I'm sending out through RT gets wrapped around these tags:

<pre style="white-space: pre-wrap; font-family: monospace;">My ticket content</pre>

This means that my signature is in the correct markup, but the main text of the outgoing mail isn't. Is there any way I can fix this?

Kind regards,
Raymond Teunissen
KPN
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