[rt-users] requestor is able to reopen ticket
ktm at rice.edu
Wed Aug 17 14:25:52 EDT 2016
On Wed, Aug 17, 2016 at 11:22:30AM -0700, Aaron McCormack wrote:
> This is a scrip that I've previously used on 4.2 to prevent the "thanks" replies from reopening tickets: https://rt-wiki.bestpractical.com/wiki/AutoOpenProblem
> I think education would be best, but this will squelch the status changes from making the ticket active. I don't have the scrip running now in 4.4, but hopefully the idea would still apply.
What about the extension RT-Extension-RepliesToResolved-0.02
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