[rt-users] Full text indexing error with MySQL

Alex Vandiver alex at chmrr.net
Fri Aug 26 01:39:14 EDT 2016

On Thu, 25 Aug 2016 20:49:48 -0700
Omen Wild <omen at ucdavis.edu> wrote:
> I activated the full text indexing under Ubuntu 16.04 (request-tracker4
> 4.2.12-5) and (mysql-server 5.7.13-0ubuntu0.16.04.2). Both the initial
> indexing and subsequent calls to rt-fulltext-indexer have the same error:
> ----- Begin quote -----
> [3159] [Fri Aug 26 03:03:08 2016] [warning]: DBD::mysql::st execute failed: MySQL server has gone away

That error is almost always that RT tried to do an insert or update
of data larger that the MySQL server's max_allowed_packet.  Try
increasing that setting, restarting MySQL, and indexing again.
 - Alex

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