[rt-users] issue with new search permissions

Chris McClement chrisis at bosberaad.com
Mon Aug 29 17:59:29 EDT 2016


Did you apply the permissions globally or just to the queue? My guess is
the former, which you'd have done by going to Admin -> Global -> Group
Rights. What you want to do is remove those permissions, and then open the
specific queue, and select Group Rights tab (not the Global menu) and
assign from there.

On Tue, 30 Aug 2016 at 01:26 aixenv <aixenv at gmail.com> wrote:

> So i have a group that is "company1" i gave that group "create and reply
> on ticket" permissions
>
> i had to set the user within this group to privileged so they have
> particular access to a dedicated queue let's call it " company1"
>
> everything looks good except new search
>
> if i go into new search and just do a search on resolved tickets it shows
> EVERY resolved ticket from every queue, and tickets are clickable and
> viewable
>
> how on earth do i limit that to just "company1"
>
> RT version 4.2.10
> ---------
> RT 4.4 and RTIR training sessions, and a new workshop day!
> https://bestpractical.com/training
> * Boston - October 24-26
> * Los Angeles - Q1 2017
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