[rt-users] Applying configuration changes?

Jim Brandt jbrandt at bestpractical.com
Tue Aug 30 08:45:09 EDT 2016

Restarting the server should reload the configuration. To confirm what 
configuration RT has loaded, you can check the System Configuration page 
at Admin > Tools > System Configuration. There you can check 
DatabaseType, DatabaseHost, and other Database configuration. If it's 
not what you expect, it could be RT is loading some configuration from 
some other location. You can see the config files in the "Loaded config 
files" section on that same page.

You set these in RT_Config.pm by selecting different options when 
running the initial configure script. After that, you can override in 

On 8/29/16 2:27 PM, Alex Hall wrote:
> Hello list,
> Until I can find out why FCGI processes don't work, I'm trying to run RT
> on its own server with:
> sudo /usr/share/request-tracker4/libexec/rt-server --port 8485
> but I get an error about SQLite3 not working. The thing is, I have it
> set to MySQL, not SQLite, so I don't know why it's not using MySQL. I
> made a change to /etc/request-tracker4/RT_SiteConfig.pm, and the same to
> RT_SiteConfig.d/51-DBConfig, but it didn't help. I tried
> sudo /etc/init.d/request-tracker4 restart
> to get the change to register, but had no luck. What do I have to do to
> get RT to see configuration changes? This seems like a simple thing, but
> I can't find it online, and the restart doesn't seem to have helped. If
> there's something obvious I've missed in my DB setup that would cause it
> to use the wrong backend, I'd love to know that as well. RT4.2.8 on
> Debian 8. Thanks.
> --
> Alex Hall
> Automatic Distributors, IT department
> ahall at autodist.com <mailto:ahall at autodist.com>
> ---------
> RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training
> * Boston - October 24-26
> * Los Angeles - Q1 2017

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