[rt-users] Conversation grouping by ticket in Outlook / Thread-Index & Thread-Topic
bertignac at gmail.com
Wed Aug 31 09:10:23 EDT 2016
Can RT send the Thread-Index & Thread-Topic fields as email headers? They
are used for grouping conversations in Outlook and avoid seeing each emails
of a same ticket in single conversations.
I saw here some email dumps with these fields:
thread-topic: [rt.example.com #1234] Bitte um Rückruf am Mittwoch
MIME-Version: 1.0 (iPhone Mail 5F136)
but I couldn't find anything in RT Core or plugins/extensions to do this.
Am I missing something?
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