[rt-users] Conversation grouping by ticket in Outlook / Thread-Index & Thread-Topic

L B bertignac at gmail.com
Wed Aug 31 09:10:23 EDT 2016


Can RT send the Thread-Index & Thread-Topic fields as email headers? They
are used for grouping conversations in Outlook and avoid seeing each emails
of a same ticket in single conversations.

I saw here some email dumps with these fields:


Content-Transfer-Encoding: base64
thread-topic: [rt.example.com #1234] Bitte um Rückruf am Mittwoch
thread-index: AclI3xNq4KwWEYT8QX+ziU8EtI/A4g==
MIME-Version: 1.0 (iPhone Mail 5F136)


but I couldn't find anything in RT Core or plugins/extensions to do this.

Am I missing something?

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