[rt-users] Applying configuration changes?

Alex Hall ahall at autodist.com
Wed Aug 31 09:45:36 EDT 2016

Sure. The command is one I found from a guide to Nginx and RT, though I don't have the link at the moment. It's simply:

sudo spawn-fcgi -a -p 8485 -u www-data -g www-data /usr/share/request-tracker4/libexec/rt-server.fcgi

It says the server is running, but then I see nothing bound to in netstat.

Sent from my iPhone

> On Aug 31, 2016, at 08:31, Jim Brandt <jbrandt at bestpractical.com> wrote:
> Maybe post the command you are running to spawn the FCGI processes?
> I believe Apache + mod_fcgid is the most common deployment method, likely by quite a large margin, so more people can probably help with that configuration. But posting the command may find some nginx users on the list.
>> On 8/30/16 5:34 PM, Alex Hall wrote:
>> Okay, that makes more sense. Now I'm back to my FCGI problem: the
>> process spawns, but netstat shows nothing on the address:port I assign
>> when using the command. I can't kill or restart it because it doesn't
>> seem to exist, though I get a success message and can't spawn a new
>> process on that port until I restart Nginx. Confusing! Yes, this is on a
>> fresh Debian server with nothing but RT, Nginx, Fast-CGI, and supporting
>> libraries installed.
>> Sent from my iPhone
>> On Aug 30, 2016, at 09:38, Jim Brandt <jbrandt at bestpractical.com
>> <mailto:jbrandt at bestpractical.com>> wrote:
>>>> On 8/30/16 9:22 AM, Alex Hall wrote:
>>>> So doing
>>>> /etc/init.d/nginx restart
>>>> is enough to reload RT's configuration as well? Great, that makes things
>>>> easier. It seems odd, since I thought Nginx (or whatever your server)
>>>> was separate from RT and needed the middleware of a FastCGI or similar
>>>> process to let the two talk. I'm glad I was wrong. :)
>>> Sorry, I was too vague in saying "the server". In a FCGI and nginx
>>> deployment, nginx doesn't manage FCGI directly, so you'll need to
>>> restart the FCGI processes. So your understanding was correct for the
>>> nginx configuration. With Apache and FCGI, Apache manages the FCGI
>>> processes, so restarting Apache does both.
>>>> During the initial setup, I thought I specified the right database
>>>> engine, but I must have done something wrong. I've set it in the config
>>>> file and it *should* be working now.
>>>> Last I tried, it was still complaining about the SQLite3 not loading,
>>>> but perhaps I didn't restart the server after that latest change. I'm
>>>> away for a couple days, but when I get back to my desk I'll try it all
>>>> again.
>>>> Sent from my iPhone
>>>> On Aug 30, 2016, at 08:45, Jim Brandt <jbrandt at bestpractical.com
>>>> <mailto:jbrandt at bestpractical.com>
>>>> <mailto:jbrandt at bestpractical.com>> wrote:
>>>>> Restarting the server should reload the configuration. To confirm what
>>>>> configuration RT has loaded, you can check the System Configuration
>>>>> page at Admin > Tools > System Configuration. There you can check
>>>>> DatabaseType, DatabaseHost, and other Database configuration. If it's
>>>>> not what you expect, it could be RT is loading some configuration from
>>>>> some other location. You can see the config files in the "Loaded
>>>>> config files" section on that same page.
>>>>> You set these in RT_Config.pm by selecting different options when
>>>>> running the initial configure script. After that, you can override in
>>>>> RT_SiteConfig.pm.
>>>>>> On 8/29/16 2:27 PM, Alex Hall wrote:
>>>>>> Hello list,
>>>>>> Until I can find out why FCGI processes don't work, I'm trying to
>>>>>> run RT
>>>>>> on its own server with:
>>>>>> sudo /usr/share/request-tracker4/libexec/rt-server --port 8485
>>>>>> but I get an error about SQLite3 not working. The thing is, I have it
>>>>>> set to MySQL, not SQLite, so I don't know why it's not using MySQL. I
>>>>>> made a change to /etc/request-tracker4/RT_SiteConfig.pm, and the
>>>>>> same to
>>>>>> RT_SiteConfig.d/51-DBConfig, but it didn't help. I tried
>>>>>> sudo /etc/init.d/request-tracker4 restart
>>>>>> to get the change to register, but had no luck. What do I have to do to
>>>>>> get RT to see configuration changes? This seems like a simple
>>>>>> thing, but
>>>>>> I can't find it online, and the restart doesn't seem to have helped. If
>>>>>> there's something obvious I've missed in my DB setup that would
>>>>>> cause it
>>>>>> to use the wrong backend, I'd love to know that as well. RT4.2.8 on
>>>>>> Debian 8. Thanks.
>>>>>> --
>>>>>> Alex Hall
>>>>>> Automatic Distributors, IT department
>>>>>> ahall at autodist.com <mailto:ahall at autodist.com>
>>>>>> <mailto:ahall at autodist.com>
>>>>>> <mailto:ahall at autodist.com>
>>>>>> ---------
>>>>>> RT 4.4 and RTIR training sessions, and a new workshop day!
>>>>>> https://bestpractical.com/training
>>>>>> * Boston - October 24-26
>>>>>> * Los Angeles - Q1 2017
>>>>> ---------
>>>>> RT 4.4 and RTIR training sessions, and a new workshop day!
>>>>> https://bestpractical.com/training
>>>>> * Boston - October 24-26
>>>>> * Los Angeles - Q1 2017
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