[rt-users] RTIR: Best way for customers to see all tickets for their employees

Stephen Switzer steve at sbsroc.com
Mon Dec 5 14:04:47 EST 2016


Bump 

On 2016-11-17 12:45 pm, Stephen Switzer wrote:

> I have customers with hundreds of employees, and a few of them submit tickets. With RT and RTIR, what's the best way to allow a customer to log in and see tickets in both RT and RTIR that users in their company have submitted? Can I set it up per department as well? 
> 
> I've looked into the custom roles idea, but I'm just not grasping the concept. Can someone give me a complete example? 
> 
> Thank you!
> 
> -- 
> Best regards,
> Steve 
> 
> Stephen H. Switzer 
> President & Chief Technical Consultant 
> 
> steve at SBSroc.com 
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