[rt-users] RTIR: Best way for customers to see all tickets for their employees
steve at sbsroc.com
Mon Dec 5 15:21:23 EST 2016
Please excuse the re-post, but I've made some progress today, and I
think I just need a tweak. I have the following code in "Custom action
# Load the custom group from RT
my $groupObj = RT::Group->new($RT::SystemUser);
return undef unless $groupObj;
#my $admincclist = $self->TicketObj->AdminCc;
#This doesn't work...
Can anyone shed light on how to add a custom role member to a ticket on
create? If I uncomment the admincclist lines, I get it added to the
AdminCC field... but not the Customer custom role. I see no errors in
the rt.log file, which is set to warning.
On 2016-12-05 2:04 pm, Stephen Switzer wrote:
> On 2016-11-17 12:45 pm, Stephen Switzer wrote:
>> I have customers with hundreds of employees, and a few of them submit tickets. With RT and RTIR, what's the best way to allow a customer to log in and see tickets in both RT and RTIR that users in their company have submitted? Can I set it up per department as well?
>> I've looked into the custom roles idea, but I'm just not grasping the concept. Can someone give me a complete example?
>> Thank you!
>> Best regards,
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