[rt-users] Transaction appears to have no content
claudeduma at gmail.com
Fri Dec 16 06:11:04 EST 2016
Thank you for your answer.
I have give all right necessery for requestor but i got same issue.
I have not modified the scrip.
2016-12-15 22:06 GMT+01:00 Alex Hall <ahall at autodist.com>:
> My immediate thought is a rights problem. If you go to Admin > Global >
> Group Rights, click the Requestors group, and find the rights for the
> transactions you're sending, are they enabled? Same for the group(s) to
> which the requestor belongs. That is, can the requestor, at some level,
> view comments, view ticket, etc? I don't know how rights interact with
> email notifications, but it's worth checking. Of course, if you've modified
> that script, you may want to revert to the original one just to see if
> yours has a bug.
> On Thu, Dec 15, 2016 at 3:44 PM, Claude EDUMA <claudeduma at gmail.com>
>> I'm using correspondence template and "On Correspond Notify Requestors
>> Ccs" scrip for notify requestors when incident is resolved. but requestor
>> receive only :
>> Transaction appears to have no content.
>> when i send comment all is fine. This issue occurre only when i send
>> message to requestor.
>> some ideas ?
>> RT 4.4 and RTIR training sessions, and a new workshop day!
>> * Los Angeles - January 9-11 2017
> Alex Hall
> Automatic Distributors, IT department
> ahall at autodist.com
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