[rt-users] Transaction appears to have no content

[Claude EDUMA]

Hi Alex,

Thank you for your answer.

I have give all right necessery for requestor but i got same issue.
I have not modified the scrip.

2016-12-15 22:06 GMT+01:00 Alex Hall <ahall at autodist.com>:

> My immediate thought is a rights problem. If you go to Admin > Global >
> Group Rights, click the Requestors group, and find the rights for the
> transactions you're sending, are they enabled? Same for the group(s) to
> which the requestor belongs. That is, can the requestor, at some level,
> view comments, view ticket, etc? I don't know how rights interact with
> email notifications, but it's worth checking. Of course, if you've modified
> that script, you may want to revert to the original one just to see if
> yours has a bug.
>
> On Thu, Dec 15, 2016 at 3:44 PM, Claude EDUMA <claudeduma at gmail.com>
> wrote:
>
>> Hello,
>>
>> I'm using correspondence template and  "On Correspond Notify Requestors
>> and
>> Ccs" scrip for notify requestors when incident is resolved. but requestor
>> receive only :
>>
>> Transaction appears to have no content.
>>
>> when i send comment all is fine. This issue occurre only when i send
>> message to requestor.
>>
>> some ideas ?
>>
>> ---------
>> RT 4.4 and RTIR training sessions, and a new workshop day!
>> https://bestpractical.com/training
>> * Los Angeles - January 9-11 2017
>>
>
>
>
> --
> Alex Hall
> Automatic Distributors, IT department
> ahall at autodist.com
>
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