[rt-users] external templates

Woody - Wild Thing Safaris woody at wildthingsafaris.com
Mon Dec 19 12:14:25 EST 2016

Hi All,

I've searched long and hard, but to my surprise not found anything that 
relates to external templates - maybe it's so trivially obvious that the 
question is a non question, but i have to ask it.

i have externalised customfields, conditions, actions etc. but 
templates, especially those containing perl code are still in a textarea 
input box.

what would anyone recommend as a solution to this.

I'm almost expecting a one-liner like:

{ import Templates/MyTemplate }

if import were such a concept in perl

thanks in advance




Richard Wood (Woody)
Managing Director
Wild Thing Safaris Ltd.

UK: 2B Habbo St, Greenwich, London
Dar es Salaam: 5 Ethan St, Mbezi beach
Arusha: 3 Ebeneezer Rd, Njiro
PO BOX 34514 DSM
Office: +255 (0) 222 617 166
Office Mobile: +255 (0) 773 503 502
Direct: +255 742 373 327
Skype: woody1tz

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