[rt-users] RT 4.4.1, Assets, empty names

Kyle Dippery kyle.dippery at uky.edu
Tue Dec 20 11:25:11 EST 2016

I'm pretty sure I'm not a fraud.  Did I fail the checks because my 
address is @uky.edu but the server is outlook.com or something?

Anyway I re-discovered, after sending, how to link to a different field 
in the search results, so nevermind.

Set($AssetSearchFormat, q[
Asset Number}__</a>/TITLE:UA #',
     '__CustomField.{IP Address}__/TITLE:IP Address',
     '__CustomField.{Property Tag}__/TITLE:Property Tag',
     '__CustomField.{Serial Number}__/TITLE:Serial Number',
     '__ActiveTickets__ __InactiveTickets__/TITLE:Related tickets',
]) unless $AssetSearchFormat;

Thanks again,

On 12/20/2016 10:33 AM, Kyle Dippery wrote:
> This sender failed our fraud detection checks and may not be who they 
> appear to be. Learn about spoofing at http://aka.ms/LearnAboutSpoofing
> This seems like such a silly thing, that I must be missing something.
> If I create an Asset, but leave the Name field blank, how do I later
> select that Asset?
> I can see it in Search results, but there are no clickable spots in its
> line except the show-related-tickets links.
> Thanks,
> Kyle
> -- 
> Kyle Dippery
> Engineering Computing Services
> 219 RMB
> 859-257-1346

Kyle Dippery
Engineering Computing Services
219 RMB

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