[rt-users] bug in rt-mailgate

[Parish, Brent]

I think if you leave a few blank lines at the top of the email it should be ok.

I ran into this when people forwarded email but added no extra lines, so the Command-by-mail extension would intepret “From: someone at mail.com<mailto:someone at mail.com>” at the top of the email body as a command.

Unless someone has better ideas, you could also edit RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm
        Somewhere around line 228, add this:
                last if $line =~ /^(from:)/i;
    (or in your case, replace the “from:” with “ip:”)


-          Brent



From: rt-users [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Dumitru Catalin
Sent: Monday, February 01, 2016 10:56 AM
To: rt-users
Subject: [rt-users] bug in rt-mailgate

All email sent to RT is scanned by rt-mailgate for known commands. So far so good, but when a user sends an email with something like that: ip: 10.0.0.0 the rt-mailgate try to interpret ip like a command and return an error email. How can i stop rt to interpret all the strings separated bi ":" from email? Or how can i stop rt to send the error email?

Thank You!
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