[rt-users] rt-server.fcgi hangs

Jim Brandt jbrandt at bestpractical.com
Tue Feb 2 13:27:07 EST 2016

The Fast CGI modules can be picky about permissions. To troubleshoot, 
you might start with adding the --with-web-user and --with-web-group 
options to your ./configure command to set them to the user/group for 
your version of Linux (or FreeBSD). Some systems use 'apache' some have 
another user/group.

In addition, the generated Makefile has a 'make fixperms' target that 
will reset permissions on your RT directories to what it thinks they 
should be.

Sometimes getting the user/group and permissions correct can make 
FastCGI happy.

On 2/2/16 11:22 AM, Joseph Mays wrote:
>>> Here’s what I get in the logs when try to pull an info.php from the 
>>> website....
>> Why would you think that is a reasonable thing to do?  I would hope 
>> that would NOT work on any normal RT installation.
> I don't know why I wrote that, it was a year ago, but I think I just 
> put in info.php as a brain misfire or something. Certainly info.php 
> was not installed on the site. Regardless, it was trying to start the 
> rt-server, as it is now under a completely new freebsd, apache and rt 
> installation (when I assure you I am still not trying to pull 
> info.php) and the error is the same.
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