[rt-users] Customizing the column mapRE: Time left... RE: Display time worked in search results in hours only

[Keith Creasy]

Thanks, Jim, for enumerating options. I'm not sure where we'll go with this yet. Just for the time being I think we are going to use the REST API to generate the specific report we need and then work on making RT behave more as we think it should.


I still think it makes no sense at all to convert fields that are entered in minutes into calendar units - years, months, days. It just doesn't seem useful. There probably was some logic behind it.


Keith

-----Original Message-----
From: Jim Brandt [mailto:jbrandt at bestpractical.com] 
Sent: Tuesday, February 02, 2016 1:21 PM
To: Matt Zagrabelny; Keith Creasy
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Customizing the column mapRE: Time left... RE: Display time worked in search results in hours only

If you modify the code in place, your changes will get overwritten when you upgrade (even a minor upgrade). In general, options for changes are:

1) Change in place. Will get squashed on upgrade, so keep a copy somewhere and make a note to reapply after upgrades.

2) Create a local directory in your rt directory and override (duplicate the directory structure and file under local).

3) Use callbacks which add to the code without overriding.

4) Create an extension using the techniques above to manage the changes in a separate package (and possibly share with others).

Any of the above will work for making custom changes. I think an extension that allows you to set a preferred format via config and then uses that over the default in DurationAsString would be very useful. (RT features often begin life as extensions, then get pulled into core.)

On 2/1/16 3:17 PM, Matt Zagrabelny wrote:
> On Mon, Feb 1, 2016 at 2:08 PM, Keith Creasy <kcreasy at aph.org> wrote:
>> I do see in the code how to display the TimeLeft in minutes. Now I wonder if I want to modify the file in ./share/html/Elements/RT__Ticket/ColumnMap.
> I wouldn't.
>
> Should this be done in a local callback?
>
> This is what I'd do.
>
> -m
>
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