[rt-users] rt-mailgate issues with 4.2.12 (Use of uninitialized value $NewSubject)

[Poulter, Dale]

We upgraded to 4.2.12 and everything looked ok.  However,  we are now unable to submit tickets via email using rt-mailgate. I have seen many posts but none of the proposed solutions seem to work.  We are using the same command as we did in 3.8.7 for sendmail .  Here is our setup.

Perl: 5.16.3
Rt-mailgate is using sendmail

testemail: "|/apps/rt4/bin/rt-mailgate  \
          --queue 'General' --action correspond \
          --url https://requesttracker.edu/ --no-verify-ssl"

In RT_SiteConfig.pm
                Set($WebFallbackToRTLogin, "true");
                Set($WebRemoteUserAutocreate, 1);


Error:
Command line  : not ok - Could not load a valid user

RT debug log; [20557] [Tue Feb  9 18:36:23 2016] [warning]: Use of uninitialized value $NewSubject in scalar chomp at /apps/rt4/sbin/../lib/RT/Interface/Email.pm line 1374. (/apps/rt4/sbin/../lib/RT/Interface/Email.pm:1374)
[20557] [Tue Feb  9 18:36:23 2016] [error]: Couldn't parse or find sender's address (/apps/rt4/sbin/../lib/RT/Interface/Email/Auth/MailFrom.pm:74)
[20557] [Tue Feb  9 18:36:23 2016] [error]: Could not record email: Could not load a valid user (/apps/rt4/share/html/REST/1.0/NoAuth/mail-gateway:75)







--Dale

---------------------------------------
Dale Poulter
Coordinator, Search and Core Services
Library Digital Services
Vanderbilt University
419 21st Avenue South, Room 812
Nashville, TN  37203-2427
(615)343-5388
(615)207-9705 (cell)
dale.poulter at vanderbilt.edu<mailto:dale.poulter at vanderbilt.edu>

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