[rt-users] Ticket_Overlay/Attachment_Overlay->Import for 4.x?

Curtis Bruneau curtisb at vianet.ca
Tue Feb 9 18:08:00 EST 2016

I noticed the 4.0.x code base has ->Import included in Ticket.pm and 
Attachment.pm. I'm going to try starting from there but I'm wondering if 
there's any known technical reasons why these methods may not work in rt 

Thanks again,


On 2/9/2016 5:10 PM, Curtis Bruneau wrote:
> Has anyone tried to port the 'Import' methods in the old 3.x 
> Ticket_Overlay.pm, and Attachment_Overlay.pm to RT 4.x? (4.2.x here).
> I understand the new way to do overlays are to use Ticket_Local.pm or 
> Attachment_Local.pm file names.
> I'm going to try copying over the methods and dependent methods. I'm 
> just curious if anyone has tried to do this before. I'm trying to use 
> an export/import script that uses those methods. There's also Create 
> methods in the _Overlay.pm that is a bit concerning as it appears to 
> overlay the ones in Ticket.pm/Attachment.pm. I'm currently in a 
> development environment and will likely only use it temporarily when 
> doing the import so it doesn't need to work with a running web RT.
> Thanks for your time,
> Curtis
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