[rt-users] adding a button/hyperlink to external log analysis tool

Matt Zagrabelny mzagrabe at d.umn.edu
Tue Feb 16 09:51:54 EST 2016


This is a good topic for rt-users. I've removed -devel from the recipients list.

On Tue, Feb 16, 2016 at 8:40 AM,  <it_stuff at telenet.be> wrote:
> Hi all,
> Sorry for posting in two lists, but don't really know where it belongs...
> And I wanted to get starting in adjusting RT to our needs. (I have no
> experience in writing th scripts or stuff like that)
> I'm running RT4.4 stable and I was querious if it is possible to add a
> button or linkor something in a ticket dashboard with a external request /
> hyperlink based on a custom field value,  to for example a kibana dashboard.

Yep. This is totally doable.

You can make custom fields (CFs) into links via the admin web interface.

Otherwise you can enhance RT in a multitude of ways using callbacks.


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