[rt-users] adding a button/hyperlink to external log analysis tool

[Jesse Maseto]

Here is an example of how we have done this.

=====================
'<a href="
http://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=__CF.{Community
Bug}__" target="_blank">__CF.{Community Bug}__</a>/TITLE:Bug',
=====================

We've added this to the Format of a search under the advanced option and
added the search to a dashboard.

Hope this helps.

Best Regards,
-Jesse <Jesse at bywatersolutions.com>



On Tue, Feb 16, 2016 at 9:51 AM, Matt Zagrabelny <mzagrabe at d.umn.edu> wrote:

> Hey,
>
> This is a good topic for rt-users. I've removed -devel from the recipients
> list.
>
> On Tue, Feb 16, 2016 at 8:40 AM,  <it_stuff at telenet.be> wrote:
> > Hi all,
> >
> > Sorry for posting in two lists, but don't really know where it belongs...
> > And I wanted to get starting in adjusting RT to our needs. (I have no
> > experience in writing th scripts or stuff like that)
> > I'm running RT4.4 stable and I was querious if it is possible to add a
> > button or linkor something in a ticket dashboard with a external request
> /
> > hyperlink based on a custom field value,  to for example a kibana
> dashboard.
>
> Yep. This is totally doable.
>
> You can make custom fields (CFs) into links via the admin web interface.
>
> Otherwise you can enhance RT in a multitude of ways using callbacks.
>
> -m
> ---------
> RT 4.4 and RTIR Training Sessions (
> http://bestpractical.com/services/training.html)
> * Hamburg Germany - March 14 & 15, 2016
> * Washington DC - May 23 & 24, 2016
>
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