[rt-users] New child ticket with relationship

Woody - Wild Thing Safaris woody at wildthingsafaris.com
Tue Feb 16 12:54:52 EST 2016


I've been using the code from wiki page CreateChildTicket for some time, 
though i modified it to only make new-MemberOf tickets


My code is

<form action="/Ticket/Create.html" name="CreateBookingTicketInQueue">
<input type="hidden" name="new-MemberOf" value="<%$Object->Id%>">
<input type="hidden" name="CloneTicket" value="<%$Object->Id%>">
<input type="hidden" name="Requestors" value="">
<input type="hidden" name="Cc" value="<%$Object->OwnerObj->EmailAddress%>">
<input name="Queue" type="hidden" value="3">
<input class="button" type="submit" value="New Booking" 
onclick="CreateBookingTicketInQueue.target='_blank';return true;">

this works fine and creates a new ticket with the MemberOF relationship, 
I now want to create other relationships.

However if i change that part to new-RefersTo, DependsOn-new or any of 
the other relationships, it creates a ticket, but there is no 
link/relationship. the only one that works is new-MemberOf

can anyone think of why this might be? Is there anything different about 
the relationships?

i've drawn a blank.




Richard Wood (Woody)
Managing Director
Wild Thing Safaris Ltd.

UK: 2B Habbo St, Greenwich, London
Dar es Salaam: 5 Ethan St, Mbezi beach
Arusha: 3 Ebeneezer Rd, Njiro
PO BOX 34514 DSM
Office: +255 (0) 222 617 166
Office Mobile: +255 (0) 773 503 502
Direct: +255 742 373 327
Skype: woody1tz

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