[rt-users] adding a button/hyperlink to external log analysistool

[it_stuff at telenet.be]

thanks for the replies!!! 
The link value works! 
But now I was experimenting with the include page. 
When I use this it seems it loads the whole url (its a url of the RT instance with a query) on top of the RT page. menu is broken(double vision effect), and the ticketmenu(in the grey menubar changes into the search menu bar...) 

Tried several syntaxes, but I can't seem to get it right... 

this is the url I put in the "include page" field: 

https://RT.domain/Search/Results.html?Format=%27%3Cb%3E%3Ca%20href%3D%22__WebPath__%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3A%23%27%2C%0A%27%3Cb%3E%3Ca%20href%3D%22__WebPath__%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__Subject__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3ASubject%27%2C%0AStatus%2C%0AQueueName%2C%0AOwner%2C%0A%27__NEWLINE__%27&Order=ASC|ASC|ASC|ASC&OrderBy=id|||&Query=CF.{IP}%20%3D%20%27__CustomField__%27%20AND%20%28%20%20Queue%20%3D%20%27General%27%20OR%20Queue%20%3D%20%27Incident%20Reports%27%20OR%20Queue%20%3D%20%27Investigations%20-%20Forensics%27%20OR%20Queue%20%3D%20%27Investigations%20-%20Malware%27%20OR%20Queue%20%3D%20%27Investigations%20-%20Monitoring%27%20%29&RowsPerPage=50&SavedChartSearchId=new&SavedSearchId=new 

any ideas? 



from RAM 
Hi there, 
That sounds like an end user issue (it sounds like you're not planning on doing dev work on RT) [BCC rt-devel to drop]. 
What you want is straight forward and built-in. Look at Admin->Custom Fields->Select and click on a custom field; on the Custom Field "Basics" tab note the "Link values to" field - the description is pretty clear. 

have fun 
Ram 



from Jesse Maseto: 

Here is an example of how we have done this. 

===================== 
'<a href="http://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=__CF.{Community Bug}__" target="_blank">__CF.{Community Bug}__</a>/TITLE:Bug', 
===================== 

We've added this to the Format of a search under the advanced option and added the search to a dashboard. 

Hope this helps. 

Best Regards, 
-Jesse 
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20160217/2b71c0b2/attachment.htm>