[rt-users] RT 4.4 - Four questions

Matt Zagrabelny mzagrabe at d.umn.edu
Wed Feb 17 12:06:44 EST 2016

On Wed, Feb 17, 2016 at 10:42 AM, Joel Bergmark <joel.bergmark at t3.se> wrote:

> Hello there.
> Just updated our RT to 4.4, smoothly as normal regarding RT. However, at a
> meeting with the customer service representatives at our office, I got some
> questions to try to resolve.
> 1: Move signature to the top (basically to reverse the messages from
> newest on top not only in the History view but also inline replys), I have
> tried “SignatureToTheTop” from the wiki and also FlexibleSignature as good
> as that article could be matched but no luck.
> 2: HTML Signatures is it possible to get working? (including logo, links
> and formatting etc)?
> 3: Is it possible to disable comments, or in RT 4.4 get them to work as
> replies? (seen old discussions about it but no new ones).

Via the ACL'ing. Yes, it should be.

> 4: When replying the WYSIWYGEditor shows the field to write with a
> red/pink hue, is it possible to change that to not be red-ish? (Counter
> intuitive to see red colour where you can write… A matter of education I
> know, but there is a point in it.)

CSS perhaps. Under the admin pages there is a location where you can
customize the logo/CSS of the RT install. I'd look there.

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