[rt-users] Custom autoreply for outside of Business Hours

Alun James AJames at tibus.com
Mon Jan 4 11:51:57 EST 2016


I note a few mods relating to Business Hours and SLA / Due Dates, however, is there any way to customise the autoreply on new ticket creation depending on being inside or outside of business hours? Such that the autoreply could contain additional details e.g. "The office is closed,  but your issue will be picked up at 9am tomorrow.."

Regards,

A

ALUN JAMES
Senior Systems Engineer
Tibus

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