[rt-users] assigning a ticket to a group

Matt Zagrabelny mzagrabe at d.umn.edu
Thu Jan 7 10:18:20 EST 2016

Hi T,

On Thu, Jan 7, 2016 at 4:07 AM,  <user1437 at qet.be> wrote:
> Hi all,
> I just installed RTIR 4.4 (I know its rc) on ubuntu server 14.04 LTS
> But wanted to get a head start ;)

Just a point of clarification. RT is at 4.4rc and RTIR is at 3.2.

> We’ve been using stir for several years now without problems.

I've never used either RTIR, nor stir.

> But recently the need has risen to assign tickets to groups instead of people or queues.
> Is this possible in the new RTIR?

Not to my knowledge. You can have groups be watchers (Cc and AdminCc)
of queues, but I don't think you can add them (groups) as watchers of


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