[rt-users] Display ticket

Andrea Caputto androponia at gmail.com
Thu Jan 7 14:30:11 EST 2016


Thanks so much i havent see it before!

Greets!

El jue., 7 ene. 2016 a las 16:23, Parish, Brent (<bparish at cognex.com>)
escribió:

> https://www.bestpractical.com/docs/rt/4.4/RT_Config.html#Application-logic
>
>
>
> (scroll up, it’s the line just above where this link takes you to)
>
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> *From:* Andrea Caputto [mailto:androponia at gmail.com]
> *Sent:* Thursday, January 07, 2016 2:17 PM
> *To:* Parish, Brent; Matt Zagrabelny
>
>
> *Cc:* rt-users
> *Subject:* Re: [rt-users] Display ticket
>
>
>
> Can you please tell me how to  Turn off QuoteFolding ? globally? thanks
>
>
>
> El jue., 7 ene. 2016 a las 14:03, Parish, Brent (<bparish at cognex.com>)
> escribió:
>
> I'm not convinced that quoting using the pound/hash symbol is a bug?
> RT does quote folding by a number of different tactics/symbols (presumably
> to accommodate the wide variety of email clients and various forms of
> quoting forwarded text).
>
> I second the turning it off by user (I do that personally).
>
> If it is only a few tickets here and there, you can also simply click on
> the links used to toggle/expand the quoting within that email/ticket.
> Lastly, you could click on the "Show all quoted text" to expand them all
> within that ticket (located to the right at the very top of the History
> section of the page).
>
>
>
>
> -----Original Message-----
> From: rt-users [mailto:rt-users-bounces at lists.bestpractical.com] On
> Behalf Of Matt Zagrabelny
> Sent: Thursday, January 07, 2016 11:13 AM
> To: Andrea Caputto
> Cc: rt-users
> Subject: Re: [rt-users] Display ticket
>
> On Thu, Jan 7, 2016 at 10:03 AM, Andrea Caputto <androponia at gmail.com>
> wrote:
> > do you see the picture i have attached?
>
> Yep. :)
>
>  maybe that explains, the problem is
> > in the display of the message, i write something linke:
> >
> > ## execute comand
> >
> > find --name pepe
> >
> >
> > and in the tickets show only "find --name ..." and the phrases that
> > begin with ## dont show , are hide.
>
> Okay. Now I understand.
>
> RT tries to do quote folding:
>
>
> https://urldefense.proofpoint.com/v2/url?u=https-3A__www.bestpractical.com_docs_rt_4.2_RT-5FConfig.html-23QuoteFolding&d=CwIBaQ&c=VCWpAYkS3z1bOCIxc-BPGZarCq9MRCAVxZJE051VqH8&r=luSRdPePk6fhFa3rH2PFBzWEtgcJguY0a__6vpfaX-I&m=hPHKKkrNejZVa4lEl2tYTDGGM_RLcDzsqmNj4A2zZdM&s=jYZqvLxksWPDpO7-FnKgIlzFv_w0fiZbNmemA-FvKm0&e=
>
> but their logic is failing for your example.
>
> It looks like RT is using HTML::Quoted to do the quoting. I see three
> options for you:
>
> 1. Turn off QuoteFolding either globally or per user.
> 2. Submit a bug report for RT.
> 3. Dig into HTML::Quoted to see why it is misquoting your example.
>
> Cheers,
>
> -m
>
> --
>
> Andrea Caputto
>
-- 
Andrea Caputto
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