[rt-users] How to clone the ticket

Marcelo Calado | TBS TAX Services mcalado at tbstaxservices.com
Fri Jan 8 14:05:53 EST 2016


 

 

Hi!

Thank you!

Perhaps I made a mistake!

The steps are: click on “new ticket in” , “details”, fill up “Children” or “Refers to” and the last one, click on “create”?

 

I tried, but nothing happened. Does need to allow something or set up something before?

 

Thank you.

 



 

From: migetismad [mailto:migetismad at hotmail.com] 
Sent: Friday, January 08, 2016 1:41 PM
To: Marcelo Calado | TBS TAX Services <mcalado at tbstaxservices.com>
Subject: RE: [rt-users] How to clone the ticket

 

If you do it from display there is a button next to children in links. It says create. That will do it!

 

 

Sent from my T-Mobile 4G LTE Device



-------- Original message --------
From: Marcelo Calado | TBS TAX Services <mcalado at tbstaxservices.com <mailto:mcalado at tbstaxservices.com> > 
Date:01/08/2016 6:23 PM (GMT+00:00) 
To: 'Ashley Etherington' <migetismad at hotmail.com <mailto:migetismad at hotmail.com> > 
Cc: 
Subject: RE: [rt-users] How to clone the ticket 

Hi Asheley, 

Thanks for all!

I clicked on New Ticket ; on Details and fill up the Children, but dos no work!

 

Will I made a mistake?

 

Thank you.

 

 

 



 

From: Ashley Etherington [mailto:migetismad at hotmail.com] 
Sent: Friday, January 08, 2016 12:11 PM
To: Marcelo Calado | TBS TAX Services <mcalado at tbstaxservices.com <mailto:mcalado at tbstaxservices.com> >
Subject: RE: [rt-users] How to clone the ticket

 

You can create a child of the ticket using the links section,  This will copy across all custom field data

  _____  

From: mcalado at tbstaxservices.com <mailto:mcalado at tbstaxservices.com> 
To: rt-users at lists.bestpractical.com <mailto:rt-users at lists.bestpractical.com> 
Date: Fri, 8 Jan 2016 11:56:18 -0500
Subject: [rt-users] How to clone the ticket

Hi There,

Is there a way to create a new “Clone Ticket” of the current ticket? And copy the custom field values from the current ticket?

Thank you. 

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