[rt-users] Lifecycle statuses

Max McGrath mmcgrath at carthage.edu
Mon Jan 11 12:46:21 EST 2016


I was actually ready to move forward with the multi-word statuses until I
got to the transitions area of the Lifecycle.  Would I just wrap a
multi-word status is single quotes in the transitions area?

    Set( %Lifecycles, orders => {
        # ...,
        transitions => {
            ''          => [qw(pending processing declined)],
            pending     => [qw(processing declined deleted)],
            processing  => [qw(pending declined delivery delivered deleted)],
            delivery    => [qw(pending delivered returned deleted)],
            delivered   => [qw(pending returned deleted)],
            returned    => [qw(pending delivery deleted)],
            deleted     => [qw(pending processing delivered delivery returned)],
        },
        # ...,
    });




--
Max McGrath  <https://www.linkedin.com/pub/max-mcgrath/1b/3a6/a21>
Network Administrator
Carthage College
262-552-5512
mmcgrath at carthage.edu

On Mon, Jan 11, 2016 at 11:42 AM, Matt Zagrabelny <mzagrabe at d.umn.edu>
wrote:

>
>
> On Mon, Jan 11, 2016 at 11:22 AM, Max McGrath <mmcgrath at carthage.edu>
> wrote:
>
>> Hello -
>>
>> I've been tasked with modifying the statuses we use in RT (we are running
>> RT 4.2.12).
>>
>> I found the lifecycles document, but have a question regarding statuses.
>> I'm being asked to make statuses such as "Pending User", "Pending Vendor",
>> "Under Consideration", etc...
>>
>> Is it wise to have a multi-word status.  In all the documents it appears
>> that every status is a single word (i.e., pending, considering,
>> processing).  Would it be wise to stick with a single word for my statuses?
>>
>
> Use either single word or multi-word.
>
> Benefits of single word:
>
> 1. Quick search is slick.
> Find all of my tickets with status 'vendor' or 'new'
>
> mzagrabe vendor new
>
> 2. Quicker to type things and you don't have to worry about people
> thinking about spaces.
>
> Benefits of multi-word:
>
> The status will be (significantly?) more expressive and descriptive.
>
> You will need to weigh those pros and cons against each other.
>
> -m
>
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