[rt-users] Function that reopens a stalled ticket upon reply

[Max McGrath]

Hello -

Where is the function held that reopens a stalled ticket when a user
replies?  I found a Scrip called *On Correspond Open Tickets* -- but I'm
not sure if that is the right thing -- and I'm not sure how that interacts
with stalled tickets if it is the right thing.

We're considering adding some new statuses and would want similar things to
happen -- so I just need to familiarize myself with how that works.

Thanks!

Max
--
Max McGrath  <https://www.linkedin.com/pub/max-mcgrath/1b/3a6/a21>
Network Administrator
Carthage College
262-552-5512
mmcgrath at carthage.edu
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20160114/6693077a/attachment.htm>