[rt-users] Function that reopens a stalled ticket upon reply

Max McGrath mmcgrath at carthage.edu
Thu Jan 14 10:46:36 EST 2016


Hello -

Where is the function held that reopens a stalled ticket when a user
replies?  I found a Scrip called *On Correspond Open Tickets* -- but I'm
not sure if that is the right thing -- and I'm not sure how that interacts
with stalled tickets if it is the right thing.

We're considering adding some new statuses and would want similar things to
happen -- so I just need to familiarize myself with how that works.

Thanks!

Max
--
Max McGrath  <https://www.linkedin.com/pub/max-mcgrath/1b/3a6/a21>
Network Administrator
Carthage College
262-552-5512
mmcgrath at carthage.edu
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