How to create ticket without log in using CommandBy MAil
vh.khorasani at yahoo.com
Sat Jan 16 02:49:44 EST 2016
I' m working on a project to let lots of external users to create
tickets anytime the deal with a problem and my support team start
working on it to solve it ,but I don't have any user accounts for them
neither in my RT local database nor in my LDAP ( and absolutely I don't
wanna have any ;-) ).
I installed CommandByMail extension on my RT and I also enabled it in my
RT_SiteConfig.pm file but it doesn't work.
I have two questions:
1-To whom these external users must send their mail (I mean what email
2-Should I add anything special in my RT_SiteConfig.pm ??
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