[rt-users] How to create ticket without log in using CommandBy MAil

Dumitru Catalin d.i.catalin at gmail.com
Sat Jan 16 11:41:49 EST 2016

First, in RT_SiteConfig.pm you need to define your address like: Set(
$CorrespondAddress, 'rt at organizationdomain.ro');
Set( $CommentAddress, 'comment at organizationdomain.ro'); then, if you use
postfix, you need to create aliases in /etc/aliases for queue like:

rt-testqueue:          "|/opt/rt4/bin/rt-mailgate --queue testqueue
--action correspond --url http://organizationdomain.ro"
comment-testqueue:    "|/opt/rt4/bin/rt-mailgate --queue testqueue --action
comment --url http://organizationdomain.ro"

After this settings restart httpd and postfix.

În sâm., 16 ian. 2016 la 09:50, vahid Khorasani via rt-users <
rt-users at lists.bestpractical.com> a scris:

> Hi
> I' m working on a project to let lots of external users to create
> tickets anytime the deal with a problem and my support team start
> working on it to solve it ,but I don't have any user accounts for them
> neither in my RT local database nor in my LDAP ( and absolutely I don't
> wanna have any ;-) ).
> I installed CommandByMail extension on my RT and I also enabled it in my
> RT_SiteConfig.pm file but it doesn't work.
> I have two questions:
> 1-To whom these external users must send their mail (I mean what email
> address)??
> 2-Should I add anything special in my RT_SiteConfig.pm ??
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